Sony have announced that they will be offering compensation to those affected by the PSN downtime that occurred over the Christmas holiday.
The outage, known early on to be a distributed denial of service (DDoS) attack by a group known as Lizard Squad, wreaked havoc for four days. It took Sony nearly two whole days to acknowledge the cause, and two further days to bring the network entirely back online. Eric Lempel, the vice president of Sony Network Entertainment, wrote today that the company would be offering “all PlayStation Plus members that had an active membership or free trial on December 25 a membership extension of five days”.
This subscription extension will be applied to users’ accounts automatically, although it’s unclear exactly when this will happen. Lempel stated that information regarding when the extension will be rolled out will be released on the PlayStation Blog as soon as it becomes available.
Sony, however, is taking the compensation one step further, by promising users a ten percent discount code that can be used one time for a total cart purchase “as a thank you to all PSN members”. This discount won’t be available right away, but is promised “sometime this month”.
Do you think Sony is doing enough to compensate its customers? Let us know in the comments below.