Released on the 29th of August, the newest iteration of the Pokemon franchise hit mobile devices all around the world, both Apple and Android products alike. But it was not clear seas for Pokemon Masters, as a lot of potential users were shocked to find that their shiny new phones couldn’t even launch the pocket monster battling game.
The issue was determined to be that the users who couldn’t launch the app were using 32-bit devices, while the game was designed from the ground up to run only on 64-bit devices.
If you want to play Pokemon Masters, the first thing you should do is make sure your mobile device is potentially compatible with the game. DeNA have released a checklist for both Android and Apple users, letting you know what they recommend when attempting to launch Pokemon Masters. The list is as follows:
- At least 2GB of RAM
- Android OS 7.0 or higher is recommended, however, Android OS 5.0 or higher will work, if 64-bit
- iOS 11 or higher 64-bit
So it’s an easy list to check over, however, DeNA do not guarantee functionality on devices even if they have the required specifications. If this is the case and you are still having issues with launching the app, there is a dedicated troubleshooting guide. DeNA are aware of this issue and are working on a fix, however as they say, “…It may take some time”.
There was also a litany of other issues that plagued the launch of Pokemon Masters, with reports of people with devices that could run it facing connection issues and errors; however, that problem seems to have been largely resolved at the time of writing.